(855) 4-ESSAYS

Type a new keyword(s) and press Enter to search

Modern Call Center

            
            
             The article titled The Modern Call Center discusses Continental Airlines call center in Tampa, Florida. Basically, it is a combination of new online technology and standard telephony. Being an airline by trade, Continental's call center fields about 13 million calls per year. The 700 call center agents all have access to as much information as possible to assist the customer. Anything from a reservation issue to a frequent flier points question should be answered without having to travel through the frustrating transfer process that some less synthesized centers often put customers through.
             The call center is grasping some of the new and affordable web based functions available. While browsing the web a customer may click a "call back" button to signal an agent to call them. For questions that require less effort the customer may use a text chat version to speak with an agent by simply instant messaging. These web based problem solving techniques that link customers and call center agents are cost effective. This issue is more and more important as competition is calling for growth to survive in the industry. Continental hopes its devotion to customer service will develop and maintain customer loyalty.
             Bob's Camp-o-rama is planning a new facility equipped with a state of the art phone system. Bob's will probably not need the text message feature that Continental uses. Even though it is cheap it does not seem necessary. Bob's call center is open from 8:00 am to 10:00 pm Monday thru Saturday. His 12 employees on the phone are far from comparison to Continental's 700. .
             Bob is interested in an Automatic Call Distributor. An ACD would answer the call, sometimes play a recording or message, and then pass the call on to the next available agent. To ensure customer satisfaction and to minimize transfers Bob would most likely give callers a chance through key pressing to identify the reason for their call whether they would like to make a purchase, an inquiry, and so on.


Essays Related to Modern Call Center

1. Modern Dance

Those in search of a new meaning to dance, in a changing world seeded Modern Dance. ... You could call Duncan the "Mother of Modern Dance"; she proved that dance could be a form of liberation. ... Martha Graham developed a technique known as "contracting" and "releasing" through the center of the body. ... Ballet doesn't employ any modern dance movement. ... Modern dance consists of a more expanded range of dance movement. ...

  • Word Count: 805
  • Approx Pages: 3
  • Grade Level: High School

2. Effects of Technology On Modern Society

Additionally, he suggests that this is facilitated by modern parents" fast-paced careers and the perpetual advancement of consumer technologies. And furthermore, that the near-future results of our society's dependence upon technology are detached families, " Parents had better keep these marvelous gizmos in good repair, because family get-togethers may soon be replaced by conference calls," and the complete eradication of normal family association, " As parents grow old and find themselves in a nursing home, they had better take a modem with them; emails are sure to follow. ... Our children, ...

  • Word Count: 895
  • Approx Pages: 4
  • Grade Level: Undergraduate

3. Risky Call

Cellular telephones have become as much a part of modern life as the automobile. ... It is also a cost effective solution for making long-distance calls. ... If Americans didn't realize this years ago, they sure are now after the terrorist strikes against the World Trade Center and the Pentagon. Everyday, there are 100,000 calls to 911 from cell phones. These calls are saving lives by decreasing emergency response times. ...

  • Word Count: 920
  • Approx Pages: 4
  • Has Bibliography
  • Grade Level: High School

4. Informative Speech - History Of The Wedding Cake

Specific Purpose: To inform my audience about the history and development of the modern wedding cake. ... In the United States, the modern white cake made it's emergence at this time as well. ... This confection is regarded as the first modern wedding cake. 2. ... The taste of the wedding cake began to take center stage as it became customary for the cake to be the only dessert served at weddings. 1. ... The most revered decorations were done in what is today called the Lambeth method using royal icing. 1. ...

  • Word Count: 839
  • Approx Pages: 3
  • Has Bibliography
  • Grade Level: High School

5. Sears Modern Homes

The company's Modern Homes were hot sellers in the 1920s. ... The Sears Modern Homes catalogs of the early 1920s were the largest the company published. ... In 1935, the Modern Homes department was reopened, but the days of Sears home loans were over. ... The last Sears Modern Homes catalog was issued in 1940. ... Note the small block of wood, centered on the front porch roof's trim. ...

  • Word Count: 2900
  • Approx Pages: 12
  • Grade Level: High School

6. Swingers

There he picks up the phone and makes several phone calls and leaves numerous voice messages, eventually ruining his chances when she finally picks up and tells him to never call him again. ... For instance, one night you are out with your friends you get a phone number and you just cannot wait to call." ... Overall, he is a cool modern day lounge lizard, who thinks a trip to Vegas and a quick one night stand is all his friend Mike needs. ... The action centers around Favreau's character, who has been distraught and upset since he left his girlfriend six months ago. ... Another one is the...

  • Word Count: 1159
  • Approx Pages: 5
  • Has Bibliography
  • Grade Level: High School

7. Ancient to Modern Political Thinking

This society has removed God and Monarchs from the center of the Government. ... Another ancient thinker would take a step in the direction of a modern political way of thought. ... The leaders of the Puritan walk hold to the theory that God expects us to obey him once we have committed to him, by what they would call a covenant. ... The major difference in the ancient and modern thinking is where the law originates. In modern theory, we the people originate the rules and enforce them. ...

  • Word Count: 1489
  • Approx Pages: 6

8. Modern Period

The Centers of Modernism Modernism reached the United States in 1913 in the form of the Armory Show and consisted of abstract paintings by not-so well-known American and European artists. ... Modern Themes America was a democratic country and had capitalist form of economy. ... Prohibition of the production, sale, and consumption of alcoholic beverages in the 1920-33 failed but nonetheless this was what people called a "noble experiment". ...

  • Word Count: 863
  • Approx Pages: 3

9. Panopticism and Modern Surveillance

This is a prime example of modern day panopticism. ... On a much larger scale, the government and NSA surveillance are a prime example of modern day panopticism as they have been invading Americans privacy by reading there text messages and listening to phone calls. ... From there, Foucault describes Jeremy Bentham's "Panopticon", a tower in the center of a room which has vision to every cell, generalized for prisoners. ... These terrible acts have doubled as a curse that has rapidly escalated security measures, providing governments with all the reason they need to implement procedures as l...

  • Word Count: 1098
  • Approx Pages: 4
  • Has Bibliography
  • Grade Level: Undergraduate

Got a writing question? Ask our professional writer!
Submit My Question